Terms and Conditions
Effective Date: September 7, 2026
These Terms and Conditions govern automotive diagnostic, maintenance, and repair services provided by Michael’s Mobile Care, as well as use of our website. By requesting or authorizing service from Michael’s Mobile Care, you agree to these terms, subject to all rights and protections provided by applicable law.
Business: Michael’s Mobile Care
Phone: (386) 264-7390
Service Area: Palm Coast, Florida and areas we agree to service
1. Our Mobile Automotive Services
Michael’s Mobile Care performs automotive diagnostics, maintenance, and repairs at customer locations when the vehicle, requested work, service location, weather, available working space, and other conditions allow the work to be performed reasonably and safely.
Mobile service is not appropriate for every automotive repair. Certain jobs may require a lift, alignment equipment, machining, extensive disassembly, specialized equipment, controlled working conditions, or other resources available at a repair facility.
We may decline a job or stop work when we determine that the requested service cannot reasonably or safely be completed as mobile automotive service.
2. Scheduling a Service Visit
Appointments may be arranged by telephone or another method we agree to use.
When requesting service, the customer represents that the customer owns the vehicle or has authority to authorize diagnosis or repair of the vehicle.
Customers are responsible for providing accurate information concerning:
- Vehicle year, make, and model
- Engine or vehicle configuration when requested
- Vehicle identification number when necessary
- Vehicle location
- Symptoms or requested work
- Previous repairs or attempted repairs
- Modifications that may affect the work
- Other information reasonably relevant to the service requested
Incorrect or incomplete information may cause delays, incorrect parts selection, additional diagnostic work, or additional charges.
3. Service Call Charges
A service call fee may apply when Michael’s Mobile Care dispatches a technician to a customer’s location.
The service call charge covers costs associated with traveling to and providing mobile service at the requested location. Unless we specifically state otherwise, a service call fee is separate from charges for diagnostics, labor, parts, materials, and repairs.
The amount of the fee may vary according to factors such as the service location, travel involved, requested work, and circumstances of the appointment.
Michael’s Mobile Care may reduce or waive a service call fee, either partially or entirely, at our discretion.
A reduction or waiver given for one appointment does not entitle a customer to the same reduction or waiver on another appointment.
4. Automotive Diagnosis
Diagnosis involves evaluating symptoms and performing appropriate tests to determine the cause of a vehicle problem.
Payment for diagnostic service covers the technician’s time, testing, equipment, and expertise. It does not guarantee that every condition can be conclusively identified during a single visit.
Intermittent problems and certain mechanical or electrical conditions may require additional testing, disassembly, extended diagnostic time, specialized equipment, or conditions that cannot reasonably be duplicated during an on-site visit.
Unless specifically agreed otherwise, diagnostic charges are separate from the cost of subsequently repairing the diagnosed condition.
5. Trouble Codes and Warning Lights
A diagnostic trouble code is information produced by a vehicle’s computer system. It is one piece of information used during diagnosis and does not necessarily prove that the component named or associated with the code has failed.
Further inspection or testing may be required before determining the actual cause of a warning light, trouble code, or vehicle symptom.
Michael’s Mobile Care does not treat a trouble code alone as conclusive proof that a particular component must be replaced.
6. Repairs Requested Without Diagnosis
A customer may sometimes request that a particular part be replaced without first having Michael’s Mobile Care diagnose the condition.
If we agree to perform such work, replacement of the requested component does not constitute a representation that the part is responsible for the customer’s complaint.
When a customer directs us to replace a specific component without recommended diagnostic testing, the customer accepts the risk that the requested repair may not correct the symptom.
Further diagnosis or additional repairs may result in additional charges.
7. Estimates, Additional Work, and Authorization
Estimates are based on the information and vehicle condition reasonably known when the estimate is prepared.
Vehicle repair can reveal conditions that were not reasonably apparent before testing, disassembly, or removal of components.
Additional work will be handled in accordance with applicable Florida requirements concerning estimates and authorization.
When authorization for additional work is required, it may be obtained through an authorized method permitted by applicable law.
Nothing in these Terms is intended to waive or reduce a customer’s rights concerning written estimates, repair authorization, invoices, or other protections provided by Florida law.
8. Parts and Materials
Replacement parts differ in manufacturer, price, availability, design, quality level, and warranty coverage.
When Michael’s Mobile Care supplies a part, the amount charged may include expenses associated with locating, obtaining, transporting, handling, and supplying the part in addition to its acquisition cost.
Availability of a particular manufacturer or brand cannot be guaranteed.
When appropriate, alternative parts may be discussed with the customer before installation.
9. Customer-Provided Parts
We may accept or decline installation of customer-supplied parts.
A customer providing a part is responsible for ensuring that it is correct, complete, compatible with the vehicle, and suitable for the requested repair.
Additional labor charges may result when a customer-provided part:
- Is incorrect
- Does not fit
- Is incomplete
- Is damaged
- Is defective
- Requires additional work because of compatibility problems
Michael’s Mobile Care does not provide a warranty on a part supplied by the customer and is not responsible for the quality, durability, suitability, or manufacturer’s coverage of that part.
10. Work Area and Vehicle Access
The customer must provide lawful and reasonable access to the vehicle.
There must be sufficient room and suitable conditions to perform the requested automotive work safely.
We may decline, postpone, or stop service because of conditions including:
- Unsafe traffic exposure
- Unstable or unsuitable ground
- Insufficient working space
- Severe weather
- Inadequate lighting
- Property restrictions
- Unsafe surroundings
- Other conditions that make the work inappropriate for mobile service
For work at an apartment complex, workplace, parking lot, gated property, or other property controlled by someone else, the customer is responsible for obtaining any required permission.
11. Pre-Existing Vehicle Problems
Vehicles can have existing mechanical, electrical, structural, cosmetic, or other problems that are unrelated to the particular service requested.
Repairing or diagnosing one system may reveal a separate problem that was previously hidden or not readily apparent.
Michael’s Mobile Care is responsible for the services authorized and performed by us. We are not responsible for unrelated defects or conditions that existed before our work, except as otherwise provided by applicable law.
12. Previous Repairs and Vehicle Modifications
Prior repair attempts and vehicle modifications can substantially affect diagnosis and repair.
Examples include:
- Aftermarket modifications
- Damaged or altered wiring
- Improper previous repairs
- Missing hardware or components
- Non-original parts
- Incorrect installations
- Previously damaged connectors
- Altered electrical systems
- Corrosion or deterioration
Additional time, testing, labor, or parts may be required when these conditions interfere with normal diagnostic or repair procedures.
Michael’s Mobile Care is not responsible for defects or failures caused by work performed by others or by pre-existing modifications.
13. Rust, Corrosion, Seized Fasteners, and Component Breakage
Age, mileage, heat, corrosion, environmental exposure, previous repairs, improper installation, and normal deterioration can weaken automotive components and hardware.
Nuts, bolts, studs, screws, fittings, clips, connectors, hoses, lines, brackets, fasteners, and other components may already be seized, rusted, brittle, corroded, damaged, or structurally weakened before service begins.
A weakened or seized component may break, strip, crack, crumble, separate, or become unusable during otherwise reasonable attempts to loosen, remove, disconnect, test, access, or service it.
Michael’s Mobile Care is not responsible for breakage or failure caused by pre-existing rust, corrosion, deterioration, previous damage, prior improper repair, normal wear, or another pre-existing condition, except where responsibility cannot legally be excluded.
A broken or seized component may require extraction, drilling, additional disassembly, replacement hardware, replacement components, or additional labor.
When reasonably possible, we will notify the customer before performing additional work that will result in additional charges.
14. Mobile Repair Limitations
An appointment does not guarantee that a vehicle can be completely diagnosed or repaired at the location where it is found.
After inspection or diagnosis, we may determine that the vehicle requires towing or transportation to a repair facility.
Mobile-service and diagnostic charges already incurred remain payable even when additional work must subsequently be performed elsewhere, unless Michael’s Mobile Care expressly waives those charges.
15. Roadside, Workplace, and Parking-Lot Service
Service away from a residence is subject to the same safety and access requirements as any other mobile repair.
We will not perform work where traffic, property restrictions, inadequate space, unsafe ground, weather, or another condition makes the work unsafe or unreasonable.
The customer is responsible for permission to perform automotive work on property not owned or controlled by the customer.
A vehicle may have to be relocated before work can begin or continue.
16. Appointment Times
Because our technicians travel between service locations, scheduled and estimated arrival times can be affected by traffic, weather, unexpected conditions encountered on earlier repairs, parts availability, emergencies, and other circumstances.
An estimated arrival time is an estimate and is not a guarantee of arrival at an exact minute unless we expressly agree otherwise.
17. Cancellations and Missed Appointments
Please provide reasonable advance notice when an appointment must be canceled or rescheduled.
A cancellation or missed-appointment charge may be imposed when we have already traveled toward or arrived at the location, obtained parts specifically for the appointment, or reserved substantial time for the requested service.
Any applicable charge will depend on the circumstances.
18. Payment Terms
Unless another arrangement has been expressly approved, payment is due when the authorized service is completed.
Customers are responsible for authorized charges for service calls, diagnostics, labor, parts, materials, and other agreed services.
Diagnostic and service-call charges remain payable if the customer elects not to proceed with a recommended repair unless Michael’s Mobile Care expressly waives the applicable charge.
19. Methods of Payment
Michael’s Mobile Care accepts major credit cards. Whether a particular card or transaction can be accepted remains subject to transaction approval, payment-processing availability, and our discretion.
We may require a different acceptable payment method when a transaction cannot be processed or when we decline a particular payment method.
Personal checks and business checks are accepted only at the discretion of Michael’s Mobile Care. We may decline a check and require another form of payment.
Acceptance of a credit card, check, digital payment, or other payment method for one transaction does not obligate us to accept the same method for another transaction.
Other payment arrangements must be approved before payment becomes due.
20. Test Drives and Operation of the Vehicle
By authorizing diagnostic or repair service, the customer authorizes Michael’s Mobile Care to start, operate, reposition, and, when reasonably necessary, test-drive the vehicle for diagnosis or verification of the repair.
A vehicle will be test-driven only when we reasonably determine that it can be operated safely.
Customers must disclose any known condition that could make operation of the vehicle unsafe.
21. Unsafe Vehicle Conditions
If we discover a condition that may make the vehicle unsafe to operate, we may advise the customer not to drive the vehicle until the condition has been corrected.
If the customer chooses to operate the vehicle after receiving such a warning, that decision is the customer’s responsibility.
Inspection, diagnosis, or repair of a particular component or system does not constitute a certification that the entire vehicle is safe or roadworthy.
22. Repair Results and Unrelated Failures
A repair is directed toward the condition covered by the authorized work.
Repairing one problem does not guarantee that another component or system will not fail later.
Older, high-mileage, modified, damaged, or poorly maintained vehicles may have several existing problems that produce similar or overlapping symptoms.
Additional diagnosis may be necessary when more than one condition contributes to the customer’s complaint.
23. Limited Labor Warranty
Unless different warranty terms are stated for a particular repair, Michael’s Mobile Care provides a 60-day limited warranty on our workmanship.
The labor warranty applies to the workmanship associated with the repair originally performed by Michael’s Mobile Care and does not cover:
- A different or unrelated vehicle problem
- Failure of another component
- Customer-supplied parts
- Damage resulting from misuse, neglect, overheating, collision, continued operation after a warning, or another subsequent event
- Pre-existing conditions
- Modifications or repairs performed by another person after our service
- Failure of a part outside the coverage provided for that part
Any manufacturer’s warranty applicable to a replacement part is subject to the manufacturer’s own terms, conditions, exclusions, and procedures.
Nothing in this section limits any warranty or remedy that cannot legally be limited or excluded.
24. Right to Decline or End Service
Michael’s Mobile Care reserves the right to decline, cancel, or discontinue service to a customer or vehicle to the extent permitted by law.
Reasons may include, but are not limited to:
- Unsafe working conditions
- Threatening, abusive, harassing, or disruptive behavior
- Interference with the technician’s work
- Nonpayment or payment concerns
- Property restrictions
- Misrepresentation or materially inaccurate information
- Unreasonable demands
- Lack of necessary authorization
- Vehicle conditions making the requested work impractical or unsafe
- Lack of necessary equipment, parts, information, or appropriate working conditions
- Work that we determine should be performed at a properly equipped repair facility
Providing service to a customer or vehicle previously does not obligate Michael’s Mobile Care to accept a future service request.
Nothing in this provision permits service to be refused for a reason prohibited by applicable law.
25. Scope of an Inspection or Repair
Michael’s Mobile Care is responsible for performing the work authorized by the customer.
Diagnosis or repair of a particular problem does not constitute a complete inspection of every component or system on the vehicle unless a comprehensive inspection was separately requested and authorized.
The fact that one condition is discovered does not mean that all existing or developing vehicle problems have been identified.
26. Personal Property
Customers should remove valuables and loose personal belongings from the vehicle and work area before service begins.
Michael’s Mobile Care is not responsible for loss or damage involving personal property left in or around the vehicle except to the extent directly caused by our actions and responsibility cannot otherwise lawfully be limited.
27. Website Content
The text, graphics, logos, photographs, design elements, and other original content appearing on the Michael’s Mobile Care website are protected by applicable intellectual-property laws.
Website content may not be copied, reproduced, republished, or distributed without authorization except as permitted by law.
28. External Websites
Our website may contain links to websites or services operated by third parties.
Michael’s Mobile Care does not control those third-party websites and is not responsible for their content, availability, security, terms, or privacy practices.
29. Florida Law and Customer Rights
These Terms and Conditions are governed by applicable Florida law.
Nothing in these Terms is intended to require a customer to waive rights that cannot lawfully be waived, including rights provided by applicable Florida motor-vehicle repair laws.
Where a provision of these Terms conflicts with a mandatory requirement of applicable law, the legal requirement controls to the extent of the conflict.
30. Changes to These Terms
Michael’s Mobile Care may revise these Terms and Conditions to reflect changes in services, policies, payment practices, or legal requirements.
The version applicable to a particular service transaction will be the version in effect when that service is requested or authorized, unless applicable law requires otherwise.
The current version is identified by the effective date shown at the beginning of these Terms.
31. Contact Information
Questions concerning these Terms and Conditions or services provided by Michael’s Mobile Care may be directed to:
Michael’s Mobile Care
Phone: (386) 264-7390
Email: support@mobilemechanicpalmcoast.com
Website: www.mobilemechanicpalmcoast.com
Service Area: Palm Coast, Florida and surrounding areas